iCoderAgent Support
We're here to help — most questions are answered below.
Frequently asked questions
Do I need my own API key?
Yes. iCoderAgent is “bring your own key” (BYOK). Add a key from a provider such as Anthropic, OpenAI, xAI, or others in Settings, and the app talks to that provider directly. You can also point it at a local model.
Where do my code and data go?
Your prompts, files, chat history, and keys stay on your device. When you run a request, the relevant content is sent directly to the AI provider you chose. See the Privacy Policy for details.
What is a “conversation” in the subscription plans?
A conversation is one task you start with the agent. Your remaining count is shown in the app's billing screen, and unused conversations roll over while your subscription stays active.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. On your device, open Settings → [your name] → Subscriptions, select iCoderAgent, and choose to change or cancel. You can also tap Restore Purchases in the app's pricing screen if a purchase isn't showing.
The agent says Python or a module failed to load. What now?
Make sure you're on the latest version from the App Store and relaunch the app. If it persists, email us with the exact error text and your device/iOS version so we can reproduce it.
What is the Mac companion?
An optional desktop app that lets the agent work on a real project on your Mac, driven from your phone over a secure relay. It requires a free account to pair the two devices.
How do I delete my account?
If you created an account, you can delete it from inside the app: open Profile → Delete Account and confirm. This permanently deletes your relay account record and disconnects any paired companions — it removes the account entirely (it isn't just deactivated) and can't be undone. Deletion completes immediately; you don't need to contact us. If you signed in with Apple, the same screen deletes that account too.
Does deleting my account cancel my subscription?
No. Auto-renewable subscriptions are billed by Apple, not by us, so deleting your account does not stop billing. Cancel the subscription separately first: on your device open Settings → [your name] → Subscriptions, select iCoderAgent, and tap Cancel. The Delete Account screen links you straight there when a subscription is active.
What data is removed when I delete my account?
The account record we hold — your email (or Apple relay email), the salted auth token, and your registered companion hosts — is deleted from the relay. We never store your code, prompts, or chat history on our servers; those live only on your device. To remove that on-device data as well, delete the app. If you used the app without an account, there is nothing on our side to delete — removing the app clears everything.
I can't open the app — can you delete my account for me?
Yes. Email support@aidigiapps.com from the address tied to your account and we'll delete it for you.
Contact
Support & general enquiries:
support@aidigiapps.com
We aim to reply within a couple of business days.